Frequently Asked Questions

commodity

Q1: I have just opened the package, but I can see air bubbles on the product.
A1:Our products are covered with a factory protective film to protect the screen. You can use it as it is, but if you are concerned about air bubbles, please remove it and attach the attached protective film.

Q2. I can't apply the protective film well.

A2:Please paste it slowly while checking the position after pasting. If air bubbles appear during application, please return to the position of the air bubbles and slowly apply the adhesive again while holding down the area where the air bubbles have entered.
If dust gets in during the process, go back to where the dust was, peel it off, and roll up the cellophane tape to remove the dust.

Return Policy

You may request a return within 14 days after the item has been shipped. Please contact us within this period to arrange the return.

To initiate a return, please provide a valid return label and cover the shipping costs and any applicable taxes. Please note that we do not cover any expenses associated with returns. Failure to cover these expenses may result in us refusing to accept the returned items.

Returned merchandise must be in its original condition, undamaged to ensure it does not affect resale. We will not accept items that show defects or damage due to use or transportation.

Please be aware that we only accept returns due to product quality issues. We do not accept returns for reasons unrelated to product quality.

If you have any questions or need assistance, please don't hesitate to contact us. We are here to assist you to the best of our ability.

Logistics policy

We utilize international courier services such as DHL, FedEx, and UPS for shipping. Depending on the destination, we select the fastest courier available. If customers have a specific courier preference, they can contact us; however, we can only accommodate requests within the options of DHL, FedEx, and UPS.

Please note:

  • Shipping Time: We strive to deliver your order as quickly as possible. Shipping times vary depending on the destination and the courier service selected.

  • Courier Selection: We reserve the right to select the courier that best suits the shipping requirements for your order. If you have a preference for a specific courier among DHL, FedEx, or UPS, please notify us, and we will do our best to accommodate your request.

If you have any questions or require further assistance regarding shipping, please don't hesitate to contact us. We're here to help.

Support

Email:jaheim@ehomewei.com

EHOMEWEI

For customers who are thinking of replacing

EHOMEWEI mobile displays are developed with a focus on everything from materials to functions.
Because of the manufacturer's 3-year warranty for peace of mind, it is highly recommended for those who are considering replacing it.

startup

EHOMEWEI brand established

EHOMEWEI was founded in Silicon Valley, USA by a team of minimalist creative designers and engineers.

Exploring minimalist design

Launch of the first model

EHOMEWEI's minimalist ultra-thin design concept has been a commitment since the first model and has been carried over to the latest models.

Develop a new design

Launch of the L series

In order to realize a more beautiful and convenient design, EHOMEWEI's first L series is now on sale. EHOMEWEI JAPAN IS ESTABLISHED IN TOKYO.

Upgrading Functions

Compatible with MacOS touch panel

We pursue efficiency improvement not only in design but also in function. Released the world's first Mac OS compatible touch panel and stylus stylus stylus compatible model.

Pursuit of more innovative design

Launch of the R series

We designed and developed the R series, which can be stably used for vertical placement and stylus. The industry's first port on the inside of the stand is installed. A cleaner display can be installed.

Dual-screen

Launch of the X series

Based on the technology and market research accumulated over many years, we design and develop dual-screen displays. The world's first dual-screen display with touch panel and stylus support. (Scheduled to be released in Japan in February)